Legal Documents

Aq88 Privacy Policy —
How Your Data Is Protected

Everything about how your personal data is collected, used, and protected on the aq88 platform is laid out here transparently.

Last Updated: January 2026
Applicable: Bangladesh
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Our Commitment: aq88 takes your privacy seriously. This Privacy Policy clearly explains what data we collect, why we collect it, and how we keep it secure. By using aq88, you agree to this policy.

Core Pillars of Privacy Protection

Here is a quick look at the measures aq88 has in place to protect your data.

SSL Encryption

All your data and transactions on aq88 are protected by 256-bit SSL encryption, ensuring bank-level security.

No Sale of Data

Your personal data is never sold to third parties. aq88 uses data only as needed to operate the platform.

Transparent Data Use

This policy explains in detail what data we collect and why. There are no hidden purposes.

GDPR Compliant

Aq88 follows GDPR, the international standard for data protection. We apply global best practices to keep your information safe.

Right to Erasure

You may request deletion of your personal data at any time. We will process your request within the specified timeframe.

Marketing Opt-Out

You can opt out of promotional or marketing communications at any time. Your preferences will always be respected.

1

What Data We Collect

Under the aq88 Privacy Policy, we collect three categories of data. First, information you provide directly when registering or managing your account. Second, technical data collected automatically while you use the platform. Third, data received from third parties for payment processing and identity verification.

Directly Collected Information:

  • Name, date of birth, nationality, and gender.
  • Email address and mobile number.
  • Residential address and postal code.
  • National ID or passport number (for KYC verification).
  • Payment Information: Mobile Banking/Nagad/Rocket number or bank account details.

Automatically Collected Information:

  • IP address and geographic location.
  • Browser and device type, operating system.
  • Pages visited on the platform and time spent on each.
  • Gaming history, bets, and transaction details.
  • Data collected from cookies and tracking pixels.

Aq88 never stores your password or full payment card number. Payment details are held in encrypted form and used solely for transaction verification.

2

How Information Is Used

Aq88 uses your data only for the purposes listed below. No information is used unnecessarily or for the commercial benefit of third parties.

  • Account Management: Creating, verifying, and maintaining your account.
  • Identity Verification (KYC): Verifying your identity as required by law.
  • Payment Processing: Processing deposits and withdrawals.
  • Customer Support: Resolving your questions and issues.
  • Security: Preventing fraud and unlawful activity.
  • Legal Compliance: Complying with applicable laws and regulations.
  • Service Improvement: Improving your experience on the aq88 platform.
  • Personalized Offers: Showing you relevant promotions based on your preferences.

To be clear: aq88 does not build advertising profiles from your data or sell it externally. Our only goal is to provide you with a better service.

3

Who Information Is Shared With

Aq88 never sells your personal data to third parties. However, certain information may be shared in the limited circumstances outlined below:

  • Payment Service Providers: Required information is shared to process transactions with Mobile Banking, Nagad, Rocket, or your bank.
  • KYC Verification Partner: Data may be shared with licensed verification providers for identity verification purposes.
  • Law Enforcement Authorities: Data will be shared with the relevant authorities when required by a court order or legal obligation.
  • Game Software Providers: Technical data may be shared for game operation purposes, but personal information is not.

Important: Whenever data is shared, the relevant party is required to comply with aq88's privacy standards. We ensure your information is never used for any other purpose.

4

Cookie Policy

Aq88 uses cookies on its website and app to improve your experience. Cookies are small text files stored in your browser. We use three types of cookies:

  • Essential Cookies: This cookie cannot be disabled, as it is required to maintain your login session and ensure security.
  • Functional Cookies: Remembering your language preference, game settings, and similar choices.
  • Analytics Cookies: To understand how the platform is being used — this does not identify you personally.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may cause some features to stop working properly.

Aq88 does not sell cookie data to advertisers. This information is used exclusively to improve aq88 services.

5

Data Protection Measures

Aq88 has implemented industry-leading technical and administrative measures to protect your personal data.

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • Firewall & Intrusion Detection: Unauthorized access is prevented.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Security Audits: Regularly audited by independent experts.
  • Restricted Access: Only authorized personnel are permitted to access specific data.
  • Data Backup: Regular backups are maintained in a secure location.

Security Incidents: In the event of a data breach, aq88 is required to notify affected users within a designated timeframe and will work to resolve the issue promptly.

6

How Long Information Is Retained

Aq88 does not retain your data beyond what is necessary. Retention periods depend on the type of data and the purpose for which it was collected:

  • Account Information: For the duration of account activity and 5 years after closure (for legal compliance).
  • Transaction Information: 7 years (in accordance with financial regulations).
  • Gaming History: 3 years after account closure.
  • KYC Documents: 5 years after account closure.
  • Cookie Information: Upon session end, or up to 1 year maximum.
  • Communication Records: 3 years after last contact.

Once the applicable retention period has ended, aq88 will securely delete your data or anonymize it in a way that no longer allows identification.

7

Your Rights

As an aq88 user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

Right of Access

You have the right to know what data we hold about you and to receive a copy of it.

Right to Rectification

You have the right to request a correction if your data is inaccurate or incomplete.

Right to Erasure

Under certain circumstances, you may request the permanent deletion of your data.

Right to Restrict Processing

In certain cases, you may request that the processing of your data be restricted.

Right to Data Portability

The right to receive your data in a structured format and transfer it to another service.

Right to Object

You have the right to object to your data being used for marketing or analytics purposes.

How Information Is Used

A quick overview of what data aq88 collects and how each type is used.

Data Type Purpose of Use Retention Period Status
Name & Contact Account management, customer support 5 years after account closure Required
Identity Document (KYC) Identity Verification & Legal Compliance 5 years Legal Obligation
Payment Information Deposit & Withdrawal Processing 7 years Legal Obligation
Gaming History Responsible Gaming & Dispute Resolution 3 years Required
IP & Device Security & Fraud Prevention 1 year Automatic
Cookie Information Platform improvement & preference retention Up to 1 year Optional
Communication Records Ensuring Quality Customer Service 3 years Automatic
8

Protection of Minors' Data

Aq88 strictly prohibits registration by anyone under the age of 18. We do not knowingly collect any personal data from minors.

Date of birth is verified at registration, and where there is doubt, age is reconfirmed through the KYC process. If it comes to our attention that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

A note for parents: If your child has accidentally registered on aq88, please contact our support team immediately. We will take prompt action.

9

Third-Party Services & Links

The aq88 platform integrates certain third-party services that help enhance your gaming experience, including game software providers, payment gateways, and security services.

These third-party providers operate under their own privacy policies. aq88 reviews their standards and privacy commitments before partnering with them. However, aq88 is not directly responsible for their individual privacy policies.

  • Game providers receive only the technical data necessary to operate the games.
  • Payment gateways receive only the information required to complete a transaction.
  • No third party receives your complete profile information.
10

Privacy Policy Updates

Aq88 reserves the right to update this Privacy Policy as needed. Any changes will be reflected in the "Last Updated" date at the top of this page.

For significant changes, you will be notified via your registered email address or through a platform notification. Continued use of aq88 following any changes will be considered acceptance of the updated policy.

We recommend checking this Privacy Policy page regularly to stay informed of the latest updates.

11

Contact Us

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our dedicated privacy team typically responds within 7 business days.

Email: [email protected] — reach us for any privacy-related queries. Include "Privacy Request" in the subject line for a faster response.

Please include your registered email and account ID with your request so we can verify your identity promptly.

aq88 — Safe Gaming

Your Privacy Is Protected — Join Now

Your data is fully secure at aq88. Register with confidence and enjoy the best online gaming experience in Bangladesh.

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